Terms & Conditions – Upholstery Services
1. Estimates & Exploratory Work
• All estimates are approximate and provided for guidance only.
• Upholstery work often requires exploratory or investigative work (e.g., partial deconstruction) before an accurate final estimate can be confirmed.
• Customers will be informed of any findings and provided updated estimates before further work continues.
• You are under no obligation to proceed with the full service if the revised estimate changes due to exploratory findings.
• However, any exploratory work already carried out — including deconstruction, inspection, or material removal — will be charged at the agreed hourly labour rate, as outlined in our upholstery terms and conditions.
2. Deposits & Payments
• A deposit is required before any work begins. Materials will not be ordered until the deposit has been received.
• The remaining full balance must be paid in full prior to delivery or collection of the completed item, per our customer payment policies.
• No items will be released until payment has cleared.
3. Changes to Work Scope
• If additional issues are discovered during the upholstery process (e.g., frame damage, spring failure, foam deterioration), the customer will be notified immediately.
• Any additional work will only proceed with the customer’s approval.
• Additional labour, materials, or repairs will be charged accordingly.
4. Customer Updates
• Customers will be updated at key stages of the process, including:
• Completion of exploratory work
• Identification of additional repairs
• Material arrival
• Progress milestones
• Updates may be provided via phone, email, or messaging, depending on customer preference.
5. Cancellations
• If the customer chooses not to proceed after exploratory work or after receiving a revised estimate, the customer remains responsible for:
• Labour costs incurred up to that point
• Any materials already purchased specifically for their project
• Deposits for materials are non‑refundable once materials have been ordered.
6. Collection & Delivery
• Completed items must be collected within 14 days of notification unless otherwise agreed. • Storage fees may apply after this period.
• Delivery services, if offered, may incur an additional charge if outside of 10 miles of GU34 5 at £1/ mile.
7. Quality & Workmanship
• All work is carried out with reasonable skill and care.
• Due to the nature of upholstery, slight variations in fabric tension, pattern placement, or finish may occur.
• All materials are acquired from trusted and reputable suppliers.
8. Customer-Supplied Materials
• If the customer supplies their own fabric or materials, the business is not responsible for defects, shrinkage, wear, or performance issues related to those materials.
• If the customer provides their own fabric a cutting fee per meter may be charged. Which will include professionally treating fabric to adhere to fire regulation standards.
• Extra fabric may be required to account for pattern matching or unforeseen issues.
• The customer is responsible for ensuring chosen fabrics are suitable for their intended use.
9. Liability
• While every care is taken with customer items, the business is not liable for:
• Pre‑existing damage
• Structural weaknesses discovered during work
• Deterioration due to age or previous repairs
• Upholstery work may reveal hidden issues that were not visible during the initial inspection.
10. Acceptance of Terms
• By paying a deposit or authorizing work to begin, the customer confirms acceptance of these upholstery terms and conditions.
11. Consultation Fees
With the Alton area I offer a complimentary first consultation, areas outside of Alton I charge a consultation fee, dependant on distance, the cost will be deducted from the final invoice if you proceed to go ahead.